Hi Dear friend We will be off duty during the Chinese Spring Festival , it starts from 20th Jan to 1st Feb , back to work on 2nd Feb .14th Jan will be the last day to purchase orders and 18th Jan will be the last day to send parcels .Thank you for your notice and sorry for any inconvenience it may bring .Happy New Year &all the best wishes to you. Yours sincerely Basetao team

About orders:

If any problem for your orders, please leave a note on the order directly first , if there is no answer from the purchasing team more than 24hours(except holidays) ,you can send us email about the problem . Normally the sellers accept returning or chaning within 7 days from the day we receive the parcel ,after checking the QC picture , if you want to change or return the product ,please inform us asap within 7 days from the day we received the parcel .

About parcels:

If any problem for your parcels, please leave a note on the parcel ID directly first , if there is no answer from the warehouse team more than 24hours(except holidays) ,you can send us email about the problem .When you receive the parcel ,if you find any missing or damaged items ,please contact us within 24 hours after receiving your parcel , and if pictures is necessary ,please send the pictures to our email [email protected] and make a note about it on the email .